Versand
Shipping Policy!
What locations do we ship to?
Lucky you, Mad Madz will ships orders to nearly every country across the globe but transit time will vary from location to location.
Here’s the freight costs:
- Standard Domestic(Sweden) Shipping – 50 SEK
- MediumDomestic(Sweden) Shipping - 70 SEK
- Large Domestic(Sweden) Shipping - 90 SEK
- Small International Shipping -7 EUR or 6 USD
- Medium International Shipping - 11 EUR or 10USD
- Large International Shipping - 18 EUR or 17USD
Here is the explanation of the different shippings:
Small/Standard Shipping will apply if you order 1-2 bottles.
Medium Shipping will apply if you order 1-4 bottles and/or a T-shirt.
Large Shipping will apply if you order 1-9 bottles and/or a T-shirt.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through the Mad Madz warehouse, depending on the fastest shipping method available to your location. It typically takes 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 5-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during busy season as postal delays are out of Mad Madz’ control. Additional factors such as distance, customs, natural disasters may cause further postal delays. No tracking information, is included with the order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info@madmadzhotsauce.se for additional assistance in this matter.
What do I do if my order is lost in the mail?
If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in SEK with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.